Frequently Asked Questions

We produce our decals in Europe. U.S. orders may travel via our logistics hub in Brooklyn Park, Minnesota, before final delivery.

The route and carrier can vary by destination. Your shipping email tells you which tracking number to follow for your parcel.

Processing takes 1–2 business days (up to 3 in busy periods). After your order ships, estimated delivery times are:

These estimates don’t include customs clearance, holidays or carrier delays. Full details are in our Shipping, Delivery & Returns Policy.

Yes, we ship worldwide, with a few destination restrictions. If you’re not sure we deliver to your country, contact us before ordering.

When tracking is available, we email you a tracking number after your order ships. You can also visit our Order Tracking page.

Updates may be limited after a parcel enters the destination country's postal network.

When an order travels via our U.S. hub, you may receive two tracking numbers:

1. FedEx: the consolidated shipment from Europe to the hub. This is not the final delivery to your address.
2. USPS: the individual parcel sent from the hub to your U.S. address.

For that route, follow the USPS number for final delivery. For other routes or destinations, follow the carrier and tracking details in your shipping email.

Carriers sometimes miss scans or publish updates only at the next sorting facility or delivery. A pause does not necessarily mean your parcel is lost.

If your order has not arrived 15 days after your shipping notification, contact us with your order number and tracking details so we can investigate.

Carriers sometimes leave parcels in a safe place nearby. Please check your mailbox, porch, parcel locker, building reception, neighbors and other household members.

Then contact the local carrier (usually USPS in the USA) with your tracking number. If the parcel still hasn’t turned up, contact us with your order number.

Check the estimated time for your destination and the latest carrier update. If your order has not arrived 15 days after the shipping notification, contact us.

We will review the tracking, contact the carrier where needed and confirm the next step, including a replacement shipment when appropriate.

• United States: we cover applicable import duties and taxes where required for orders shipped to the U.S.
• European Union, Canada, Australia, Japan and other destinations: import duties, VAT, GST or other local charges may apply. These charges are not included in the product price or shipping cost and are the customer's responsibility where applicable.

See our Shipping, Delivery & Returns Policy for the full terms. If a carrier requests an unexpected payment, contact us with the notice and your order number.

We accept PayPal and supported credit cards. The methods available for your order are shown at checkout.

See our Payment Information or contact us if a payment does not go through.

Contact us as soon as possible with your order number and the change you need. You may request a cancellation within 24 hours of ordering, provided the order has not entered production or preparation for shipping.

Changes to color, size or customization depend on the order's progress. Address changes depend on whether shipping has been arranged. We will confirm what is still possible.

Cancellation conditions, any applicable fees and refund terms are explained in our Shipping, Delivery & Returns Policy.

Check the compatible years, model, body style, trim and placement listed on the product page.

If anything is unclear, ask us before ordering. Include your vehicle's year, make, model, trim and body style, the product link and a photo of the intended placement if helpful. We will confirm compatibility or discuss a custom version.

You can include confirmed vehicle details in your order notes so they stay with the order.

We can discuss different colors, sizes or a custom design. Send us your design or reference photos, the dimensions and colors you need, and your vehicle details.

We will confirm feasibility and the order details before you buy. Please check the return and cancellation conditions for custom or personalized items.

Use the dry application method for our vinyl decals and follow the instructions for your material.

Cut vinyl decals and perforated rear window film have separate illustrated instructions. Choose the appropriate guide in the Installation guides block before you start.

For installation, aim for a clean, dry surface at 15–30 °C (59–86 °F), in the shade and out of the wind.

Minimum application temperatures vary by film. Follow the product-specific instructions and avoid installing on a cold or sun-heated panel. Work indoors where possible to keep dust away from the adhesive.

Vinyl needs a clean, compatible surface. Wax, sealants and ceramic or other hydrophobic coatings can reduce adhesion.

Prepare the installation area according to the coating and vehicle-finish instructions before applying vinyl. A quick alcohol wipe may not remove a ceramic coating. See our surface preparation guide and contact us if you are unsure.

If your decal has transfer (application) tape, that temporary layer can look cloudy and change the apparent color or finish. Remove it at the stage described in the installation guide to reveal the vinyl underneath.

If the exposed vinyl still differs from the finish you ordered, send us photos and your order number so we can check it.

Not necessarily. A design can need extra pressure to attach to the transfer tape, especially with textured vinyl.

Press a small area firmly with a squeegee, then slowly peel the backing away at a sharp angle. If part of the design stays behind, lay it back down and press again.

If it still will not release, stop and send us a clear photo before forcing or damaging the decal.

Some designs include extra material to help with alignment around wheel arches, fuel doors and panel edges. Other decals are cut to a defined shape, so check the instructions for your product first.

Use a trimming method that protects the vehicle's paint. If you are unsure how to trim safely, ask a professional installer.

Gently work trapped air toward the nearest edge with a soft-covered squeegee. Air-release films have channels that can help air escape.

The correct treatment depends on the film and the bubble. Follow your product's installation instructions or send us a photo before puncturing the vinyl or applying additional heat.

Service life depends on the film series, color, installation, climate, care and exposure. Avery 500 is rated up to 5 years for specified vertical applications; some colors and finishes have shorter ratings. Cast films have their own series- and color-specific ratings.

Manufacturer ratings describe stated conditions, not the lifespan of every installed decal. Hoods, roofs and other horizontal surfaces receive more sunlight and can age faster. See the material comparison or ask us about the option on your product.

Allow the adhesive to bond for the curing period specified for your film before the first wash. If your instructions do not state a waiting period, ask us about your order.

Once the adhesive has cured, gentle hand washing with a mild, non-abrasive cleaner is the preferred option. Avoid directing a pressure jet at the decal's edges. Follow the film manufacturer's care instructions for any pressure-washing limits.

Gently warm the vinyl with a hair dryer and slowly peel it back at a low angle. Use a plastic tool if needed and an adhesive remover approved for your vehicle's finish, following its instructions.

Removal results depend on the paint's condition, age and any previous repairs. Repainted, chipped or fragile finishes can lift with the vinyl. If the paint condition is uncertain, ask a professional installer to assess it first.

Contact us promptly, within the return window in our Shipping, Delivery & Returns Policy, and before sending anything back. Include:

• your order number;
• a short description of the issue;
• clear photos of the item, packaging and shipping label, where relevant.

We will review the information and confirm the appropriate replacement, exchange, return or refund under the policy. Keep the packaging until we provide instructions.

Our return policy does not accept change-of-mind returns for made-to-order or personalized products, incorrect size or color selection, or installation mistakes.

Check the full return conditions and confirm fitment and dimensions before ordering. If your item arrived damaged, defective or incorrect, contact us about the issue.

Contact us with your order number and a description of the issue so we can help.

If you have already opened a PayPal dispute, continue through PayPal's Resolution Center. Where appropriate, we can arrange a refund within the open case. For a card chargeback, follow your card issuer's process.

Our vinyl options include Avery Dennison 500, Avery Dennison 800 Premium Cast, ORACAL 751C High Performance Cast and ORACAL 970RA. The available material and finish depend on the product and the option you select.

The Premium Cast Film option is Avery 800 or ORACAL 751C. Contact us before ordering if you need a specific series.

• Avery 500: a monomeric calendered film suited to flat surfaces and promotional graphics.
• Premium Cast Film: Avery 800 or ORACAL 751C, for conformable, longer-term graphics. See the series-specific specifications.
• ORACAL 970RA: cast wrapping film with RapidAir® channels that help trapped air escape during application.

Scroll horizontally to compare all three options on a small screen.

Durability ratings depend on the manufacturer's stated conditions, climate and exposure. Confirm the exact product option before choosing a material.

Film

70 µm monomeric calendered vinyl

Typical application

Flat surfaces and promotional graphics

Finish

Gloss or matte, according to the selected option

Durability

Up to 5 years for specified vertical exposure; some colors and finishes have shorter ratings

For detailed requirements, consult the Avery Dennison data sheet and confirm the option on your product. See also our Avery 500 color chart.

Our Premium Cast Film option uses Avery Dennison 800 Premium Cast or ORACAL 751C High Performance Cast. Both are cast vinyl films. If you need one particular series, confirm it with us before ordering.

Avery 800

50 µm film; manufacturer durability ratings of up to 10 years for black/white, 8 years for colors and 5 years for metallics.

ORACAL 751C

60 µm film; manufacturer durability ratings of up to 8 years for black/white, 7 years for transparent/colors and 5 years for metallics. Some special colors have shorter ratings.

Ratings refer to the manufacturer's specified vertical exposure and climate conditions. Color, finish, application and exposure affect service life.

Manufacturer information: Avery 800 Premium Cast and ORACAL 751C.

Film

Cast wrapping vinyl with RapidAir® air-release channels

Film thickness

110 µm, without the liner and adhesive

Application

Vehicle wrapping and curved surfaces, following the manufacturer's processing instructions

Durability and care

Depend on the selected color, finish, climate and exposure

Consult the current ORAFOL product information and data sheet for the exact variant. Air-release channels help installation but do not guarantee a bubble-free result.

Open the Avery 500 color chart (full size).

Screens show colors slightly differently from real vinyl. If a shade matters, ask us before ordering.