FAQ

Our products are made from vinyl supplied by these companies:



 

Instructions:

Detailed instruction how to apply cutting decals.
Detailed instruction how to apply window rear graphics decals.
 

Our color chart

Extensive colour range, both in gloss and matte finishes
Good initial tack and high adhesion on most common substrates
Durability up to 5 years
Facefilm: 70 micron
Application temperature Minimum: +10° C (50F)
Service temperature -40° to +100° C (-40F to 212F)
Humidity resistance 120 hours exposure: No effect
Corrosion resistance 120 hours exposure: No contribution to corrosion
Water resistance 120 hours immersion: No effect
Chemical resistance Mild acids and Mild alkalis: No effect
Solvent resistance Applied to aluminium, exposed to oils, greases, aliphatic solvents, motor oils, heptane, kerosene and JP-4 fuel. No effect

Wet or Dry
- Please read the instructions before the application decals. https://supdec.com/instruction
We allow using only the Dry method.

Will this work on my model?
- If you do not sure fit some decal to your vehicle or not just please indicate your model in the order details section at checkout.
 

Difference between Premium Cast Film, Avery 500, and Black Oracal 970RA Premium with micro-channels

The main difference is material type, thickness, durability (service life), and application performance.

Avery 500 – Main Specs

• Application temperature (minimum): +10° C
• Service temperature: −40° to +100° C
• Facefilm: 70 micron, monomerically plasticised vinyl
• Durability (vertical exposure):
  • Black + White – 5 years
  • All colors – 5 years

Summary: Normal-grade monomeric film with shorter service life and lower conformability.

Premium Cast Film – Main Specs

• Facefilm: 50 microns, permanent acrylic based cast vinyl
• Durability (vertical exposure):
  • Black/White – 10 years
  • Colours – 8 years
  • Metallic – 5 years
• Application temperature (minimum): +10° C
• Service temperature: −40° to +110° C

Summary: Higher quality cast film with longer service life, better flexibility, and broader temperature performance than Avery 500.

Black Oracal 970RA Premium with Micro-channels – Main Specs & Differences

• Film type: Premium cast vinyl
• Micro-channel technology: Yes – helps air escape during installation for a bubble-free application and easier repositioning
• Durability (vertical exposure): typically ~8–10 years (varies by color and conditions)
• Conformability: Excellent, suitable for complex curves and wrap applications
• Service temperature: similar wide range, commonly around −40° to +110° C

• Installability: Oracal 970RA is generally the easiest to apply due to micro-channels, especially on large panels.
• Finish quality: Reduced risk of trapped air and application marks compared to non-microchannel films.
• Use case: Best suited for high-end vehicle wraps, large decals, and demanding surfaces where perfect application matters.

 

Head-to-Head Summary

 

Feature	Avery 500	Premium Cast Film	Black Oracal 970RA Premium (micro-channels)
Film type	Monomeric	Cast	Cast with micro-channel adhesive
Thickness	70 microns	50 microns	Varies by product (commonly ~60–70 microns)
Durability	5 years	8–10 years	8–10 years
Service temperature	−40° to +100° C	−40° to +110° C	Typically around −40° to +110° C
Ease of application	Normal	Good	Excellent (micro-channels reduce air bubbles)
Conformability	Limited	High	Very high
Best use	Normal-term graphics/signage	Long-term decals/graphics	Wraps, large decals, premium installs

 

Where are your products shipped from?

All decals are manufactured by us and shipped from Europe. For customers in the USA and Canada, we use a logistics hub in the MN U.S. to speed up final delivery.

Why do I have two tracking numbers?

For USA & Canada orders, FedEx is used to deliver bulk shipments from Europe to the U.S. hub, and USPS handles the final delivery to your address. The USPS tracking number is the main one to follow.

Why is my tracking not updating or stuck?

USPS sometimes skips scans, updates tracking only upon delivery, or routes packages through multiple facilities. This does not mean the package is lost.

Can I cancel my order after placing it?

If the order has not entered production, cancellation may be possible. If the order is already produced or shipped, cancellation is not possible. Most of our items are custom-made.

Why did I have to pay customs duties or taxes?

US buyers do not need to pay any taxes.
Customs fees are set by your country’s government and are not controlled by the seller. We always try to minimize fees, but the final decision is made by customs authorities.

Why does the decal look matte or the color look different?

All decals are covered with application (transfer) tape, which can look matte and affect color appearance. Once removed, the vinyl will show its true color and finish.

The decal won’t release from the backing — is it defective?

No. Especially with carbon or textured vinyl, you need to press firmly with a squeegee or credit card and peel the backing slowly at a sharp angle. This is normal for textured materials.

Why do I need to trim the decal?

Decals are intentionally made slightly oversized to allow proper alignment. Excess material can be trimmed around wheel arches, fuel doors, and edges.

Can you customize colors or size?

Yes. We can change colors, resize decals for your exact vehicle model, or create fully custom versions. Just tell us what you need.

What if my package is delayed or lost?

We monitor tracking, contact the carrier if needed, and reship the order when necessary.