Delivery & Returns

WE SHIP WORLDWIDE (with some exceptions)

All our products are carefully packed to order in our studio. Processing may take up to 3 business days, but we usually ship within 1–2 business days.
All orders are shipped from Europe via International Air Mail (with or without signature on delivery) and delivered by your local post office.

Tracking
We provide tracking for all orders, except for shipments to some countries where tracking is unavailable.

Estimated delivery time
Our shipping estimates do not include the time used for Customs procedures on the country of destination. That means that sometimes it may take longer (or shorter) depending on where you live. Some orders may experience customs delays if your country is not part of the EU because your order may be subject to import duties, custom tariffs or VAT charges. For orders shipped to countries outside the European Union, we are not responsible for the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Customers are responsible for all international customs and duty fees.
Estimated delivery time
- to US 2 weeks (UPS or USPS/FedEx).
- to Japan 2 weeks
- to Canada 2 weeks (UPS/FedEx)
- to EU 7-10 business days  (UPS/FedEx/DHL)
- to Australia 3 weeks (USPS/FedEx)
- to Asian countries, delivery can be very different (Contact us for clarification).

If your order hasn't arrived, please contact us no earlier than 15 days after receiving your shipping notification.

Return & Exchange Policy – SupDec.com
At SupDec.com, we take pride in the quality of our custom decals, emblems, and vehicle accessories. To ensure a smooth shopping experience, please read our return and exchange policy carefully before placing your order.

Do You Accept Returns?
All sales are considered final.
However, we do accept returns and exchanges only under the following conditions:

Returns for Damaged or Defective Items
If your item is damaged or defective upon arrival, please follow these steps:
Contact us first – Email us at [email protected] before sending the item back. Unauthorized returns will not be accepted.
Provide proof – Send clear photos of the damage or defect to our support team.
Return all original contents – The product must be returned with all parts, accessories, and original packaging, using the same or equivalent protective shipping carton.
Incomplete returns are subject to a restocking fee of 10–50%. Items returned with signs of misuse or severe damage may be refused.

Shipping Charges
Shipping fees are non-refundable under any circumstances.

Return Window
You must initiate a return or exchange within 15 days from the delivery date.
After this period, we will no longer be able to process a return or exchange.

Non-Returnable Items
Please note that custom or personalized products are non-returnable and non-refundable.

Order Cancellations
If you cancel your order without a justified reason, a 15% cancellation fee will be applied. This covers non-refundable payment processing fees charged by third-party providers.

How to Start a Return or Exchange
To begin the return process, please email us at [email protected] with:
Your order number
Reason for return
Clear photos (if the item is defective or damaged)
Our team will review your request and provide return instructions.

Processing Time for Returns
Once we receive and inspect the return, we will notify you about the status.
Approved exchanges will be shipped promptly.
Any applicable refunds may take several business days to reflect, depending on your payment method.

Shop With Confidence
We aim to deliver only high-quality products, and our return policy reflects our commitment to fairness and transparency.
If you have any questions, please reach out to our support team before placing your order.

Cancellation Policy

At SupDec GraphiX, all our products are made to order, ensuring each item is crafted with care and attention to detail. To maintain our high standards and efficiency, we have established the following cancellation policy:

Cancellation Window:
Buyers may request a cancellation within 24 hours of placing their order.
Cancellation requests made after 24 hours of purchase will not be accepted.

How to Cancel:
To request a cancellation, please contact our customer service team within the 24-hour window via [email protected].
Provide your order number and reason for cancellation.

Exceptions:
In rare cases where production has not yet started, we may consider late cancellation requests. This will be at the sole discretion of SupDec GraphiX and subject to approval.

Refund Process:
Approved cancellations made within the 24-hour window will receive a full refund.
Refunds will be processed through the original payment method and may take 2 days to reflect in your account.

Changes to Orders:
If you need to make changes to your order (e.g., size, color, customizations), please contact us within 24 hours of placing your order.
Changes requested after 24 hours cannot be guaranteed and may not be accommodated.

Thank you for your understanding and cooperation. We strive to provide the best possible service and appreciate your adherence to our cancellation policy.